CRM

Choose From A Complete Set of Services:

Consulting: Have Australia's premier experts work on your side to help you make the right decision about your CRM system. There is no reason to go through this on your own, or have your team take stubs in the dark; or worse succumb to the slick marketing machines of huge corporations. Get to talk to an expert, and get tailored advice for your own unique circumstances. Don't talk to a call centre. Get in touch today to talk to an expert and find out more, there is no cost or obligation.

Implementation: Your support tickets are responded to either by Email or Phone depending on what the support request asks for. Get in touch today to talk to an expert and find out more, there is no cost or obligation.

Training: Your support tickets are responded to either by Email or Phone or Using an interactive screen share (“virtually sitting next to the client looking over their shoulder”) depending on what the support request asks for. Get in touch today to talk to an expert and find out more, there is no cost or obligation.

Hosting: You Get everything for your package along with ‘done for you’ admin (e.g. add users, bulk load leads, create customised reports, extend the entities captured in the CRM, add custom fields and deliver remote training to new hires so they get up and running with the system as quickly as possible). This is like having your own admin at your disposal when you need them, without the overheads. Get in touch today to talk to an expert and find out more, there is no cost or obligation.

Support: You and your team can focus on what you do best, delighting your customers, clients, students or patients. You can have the peace of mind knowing that our expert team is a call or email away to help you get the most out of your CRM. Whether running a report while you're in a hurry, or reminding you how to setup a saved filter, support is always there to help you. Get in touch today to talk to an expert and find out more, there is no cost or obligation.

Add-ons: You already know that SuiteCRM is the best open source CRM system available today. It is enterprise ready and has a lot of functionality that comes built in. It also has a thriving ecosystem of developers from around the world offering functionality you can find useful. From time management and time tracking, to voice and SMS integration, to mobile apps and server-side connectors for all popular email system, the SuiteCRM ecosystem has a lot to offer. Our IMTG experts are here to help you select the best and most appropriate add-ons for your installation if you need any. Get in touch today to talk to an expert and find out more, there is no cost or obligation.

Customisations: Your business and the way you and your team works are unique. This is why no "one-size-fits-all" system can do what you need, and that's where SuiteCRM excels. It is highly configurable and customisable. Most configuration and customisation is done by point and click, by your own CRM administrator, or by the IMTG Service Desk support team. For anything else, IMTG can help you with custom development and integrations, just see below. Get in touch today to talk to an expert and find out more, there is no cost or obligation.

Integrations: When you have existing systems to work with, either to link up and move information from them to the CRM, or to use data in SuiteCRM to drive those other systems, integrations are key. A well planned and executed, effective, integration can save your team significant time and money. Get in touch today to talk to an expert and find out more, there is no cost or obligation. The team at IMTG can help scope, specify and build the integration for you, or work with your internal developers to guide and support them as they integrate your internal systems with SuiteCRM.

Upgrades: You do already use SuiteCRM? Do you wish you had a vendor to support you, in your own timezone, and with intimate understanding of the system so you can manage upgrades to take advantage of the latest speed and functionality enhancements? Look no further, at IMTG we specialise working with clients who already have SuiteCRM in place and are looking for support, or even just to upgrade their system to the latest stable version. If your organisation is already using SuiteCRM please get in touch now and we can run a complimentary 12-point assessment on your environment to make sure you are taking full advantage of the capabilities the software has to offer.

Migrations: You are using Sugar CRM, Salesforce, Zoho, Goldmine, Pipedrive or another system that no longer does what you want? Have you found that the more successful you get, and the more sales staff you add, the more your CRM bill gets out of control? Or are you just simply sick and tired of paying per user per month for software licenses? Whatever the reason, if you have a CRM in place you ought to look and evaluate it against SuiteCRM. And if you SuiteCRM proves a better options for you, the team at IMTG will migrate your information from the old system to a brand new SuiteCRM instance that is fully under your control. We have 100% success rate on client migrations from anywhere to SuiteCRM. That's anywhere, excel, smartsheets, custom built MS Access databases, File maker pro databases, Sugar CRM, Salesforce, Zoho, Goldmine and many, many others. Get in touch today to talk to an expert and find out more, there is no cost or obligation.