What Do You Get?
Customise how your end users interact with support: Depending on your support plan you can deal with us via email to get answers to your questions, or call us for in-depth support or have us “virtually” take a seat next to you and guide you through what you are trying to get done until it’s done.
Supporting CRM
Focused On Results Not Process!
Believe it or not, most support teams are managed based on how many tickets they close or do not close. Unfortunately, for the users this is not what they care about — they are only concerned about having THEIR issue resolved as quickly as possible!
This is why we manage the support team based on how happy clients are and how well they help you, not how many tickets they have or not have. We don’t manage process, we manage for results, to you, every time.
Supporting CRM
What Do You Get?
Log your support tickets either by phone, email, or the web. You can customise support availability to suit your business.
Customise how your end users interact with support: Depending on your support plan you can deal with us via email to get answers to your questions, or call us for in-depth support or have us “virtually” take a seat next to you and guide you through what you are trying to get done until it’s done.
Choose From Three Available Packages
SILVER
Receive support via email to all of your queries and requests
PLATINUM
Your support tickets are responded to either by Email or Phone or Using an interactive screen share (“virtually sitting next to the client looking over their shoulder”) depending on what the support request asks for
GOLD
Your support tickets are responded to either by Email or Phone depending on what the support request asks for
Testimonials
“It has been a pleasure working with IMTG over this time. The IMTG e-learning platform has helped us to progress with our eLearning strategy faster than doing without it. Thanks again.”
“It has been a pleasure working with IMTG over this time. The IMTG e-learning platform has helped us to progress with our eLearning strategy faster than doing without it. Thanks again.”
